Refund Policy

Australian Books Publishing

To fully understand the benefits and limitations outlined by Australian Books Publishing’s policies, it is essential to carefully review this Refund Policy. Refunds are only available in specific cases, as outlined below.

Change of Mind

• If the work has not yet commenced, you are entitled to a 100% refund within the first hour after placing your order.
• If you change your mind after this period but before significant work has been done, a 15% processing fee will apply.

Incompetent Delivery

• If the final product does not meet project criteria as documented by the client, we will revise, rewrite, and reassign the project as necessary.
• If we are still unable to meet the agreed-upon requirements, a mutually agreed refund percentage will be issued.

Delivery Errors

If Australian Books Publishing fails to deliver the requested service on time after three attempts to reach the client, a refund will be processed, provided documentation proves company fault.

Timeline for Refunds

• Refund requests must be submitted within 07 days of delivery.
• Refund requests made after the deadline will not be considered.

Cases Where Refunds Are Not Issued

• Minor technical issues, such as grammar, formatting, or missing references, are not grounds for a full refund. Instead, we offer partial refunds or discounts for future orders.
• Any delays caused by the customer, including delayed approvals or unclear instructions, will not be eligible for a refund.

Refund Processing Time

• Refund requests require 45 days of prior written notice via email.
• Refund processing takes up to 45 working days for review and an additional 15 working days for fund disbursement upon approval.
• A 15% processing fee applies to all refunds.

Project Abandonment & Completion

• If a project remains unapproved or lacks customer communication for 30 days, it will be considered abandoned and reactivation fees may apply.
• A project is considered completed if it remains unclaimed for 30 days post-delivery, after which Australian Books Publishing is no longer responsible.

Personal Use & Copyright

• The content delivered to you is entirely unique and the copyright belongs to you.
• Any unauthorized use, resale, or redistribution of the content without permission may result in legal consequences.
• We strictly prohibit plagiarism and comply with all applicable copyright laws.

Revisions Policy

• Editing Orders: We will correct any technical or objective errors free of charge.
• Ghostwriting Orders: Small sections of written material will be revised until approved. Major content changes after approval will be subject to additional charges.

Amendments to Terms & Conditions

Australian Books Publishing reserves the right to modify these terms at any time. We encourage customers to review this page periodically for updates.

Consent & Usage

By providing your email address or mobile number, you consent to receive communication regarding your project, updates, and promotional content.

Changes to Policy

Australian Books Publishing reserves the right to modify this policy at any time. Continued use of our services implies acceptance of new terms.

Support & Compliance

For assistance, please contact Australian Books Publishing through the official contact details provided on our Website. We comply with applicable regulations governing SMS and email marketing in the jurisdictions where our services are offered.

Modifications

Australian Books Publishing reserves the right to update these Terms & Conditions at any time. Continued use of our services after updates implies acceptance of the revised terms.